Team Manager
Alorica
Posted
5 days ago
Bengaluru, Karnataka, India
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
The Team Manager will oversee customer experience initiatives. This role focuses on leading a team towards achieving service excellence.
About Company
Alorica is a global leader in customer experience solutions, dedicated to providing exceptional service through innovative technologies and skilled teams.
Core Requirements
- Bachelor's degree or equivalent experience.
- Proven experience in a managerial role.
- Strong communication and leadership skills.
- Ability to analyze performance metrics.
- Experience in customer service industries.
Responsibilities
- Lead and motivate a team of customer service representatives.
- Ensure high levels of customer satisfaction.
- Monitor and improve team performance metrics.
- Conduct regular training and development sessions.
- Provide feedback and coaching to team members.
- Develop strategies for enhancing customer experience.
- Collaborate with other departments to drive results.
Must Have skills
Job Keywords
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