Team Leader
Transcosmos Indonesia
Posted
4 days ago
Tegal, Central Java
Onsite
IDR 5M
Mid Level
Contract
Sema Summary
Transcosmos Indonesia is seeking a Team Leader in Tegal, Central Java, with a focus on managing Contact Center agents while maintaining key performance indicators (KPIs). The role requires at least one year of experience in a supervisory role within the contact center industry. Responsibilities include monitoring agent performance, coaching, and handling customer complaints. The company offers various benefits for employee satisfaction, including professional growth and work-life balance opportunities.
About Company
Transcosmos Indonesia is a joint-venture company that specializes in outsourcing and consulting, offering a range of digital services including contact center solutions and digital marketing. With over 50 years of experience and a commitment to quality, Transcosmos Indonesia aims to adapt to the changing business landscape and cater to local market needs.
Core Requirements
- Diploma degree
- 1 year experience
- Proficient problem-solving skills
- Willing to work shifts
- Experience in Live Chat
Responsibilities
- Monitor agents and coordinate KPI achievement.
- Report on customer complaints.
- Coach Contact Center Agents.
- Analyze agent performance.
- Maintain KPI parameters like CSAT.
- Collaborate with team members.
- Provide feedback and training.
Benifits
- Fulfilling Career
- Professional Growth
- Work-Life Balance
- Growing Culture
Must Have skills
Nice To Have Skills
Job Keywords
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