Team Leader
Transcosmos Indonesia
Posted
3 weeks ago
Tegal, Central Java, Indonesia
Onsite
IDR 5M
Mid Level
Contract
Sema Summary
The Team Leader will oversee contact center agents to ensure KPI achievement. Responsibilities include coaching, performance analysis, and reporting on customer complaints.
About Company
Transcosmos Indonesia is a joint-venture company specializing in business process outsourcing and consulting, offering integrated contact center services and digital marketing solutions.
Core Requirements
- Indonesian citizen
- Minimum diploma degree
- 1+ years of team leadership experience
- Proficient problem-solving skills
- Willing to work on shifting
Responsibilities
- Monitor agents to maintain KPI achievement.
- Make reports on customer complaints.
- Coach and train contact center agents.
- Analyze performance of contact center agents.
- Maintain KPI parameters like CSAT and AHT.
- Coordinate with team to ensure service level agreements.
- Follow up on customer complaints and actions taken.
Benifits
- Fulfilling Career
- Professional Growth
- Work-Life Balance
- Growing Culture
Must Have skills
Job Keywords
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