Team Leader
TaskUs
Posted
2 weeks ago
Tagbilaran, Central Visayas, Philippines
Onsite
PHP 30K
Mid Level
Full Time
Sema Summary
The Team Leader position at TaskUs involves managing and leading a team in Tagbilaran, Central Visayas. Responsibilities include overseeing operations, ensuring quality customer support, and fostering team development. Ideal candidates should have mid-level experience in leadership roles, strong communication, and problem-solving skills. This is a full-time on-site position with a competitive salary reflective of the Philippine market.
About Company
TaskUs is a global outsourcing company that provides customer support and back-office services to a variety of clients. They focus on delivering exceptional service while nurturing a positive workplace culture.
Core Requirements
- Bachelor's degree
- 1-3 years of leadership experience
- Strong communication skills
- Ability to motivate teams
- Problem-solving skills
Responsibilities
- Lead and manage a team of customer support agents.
- Ensure quality standards in customer service.
- Conduct performance evaluations and provide feedback.
- Implement training programs for team development.
- Monitor team performance metrics.
- Resolve conflicts and maintain team morale.
- Collaborate with other departments for operational efficiency.
Must Have skills
Nice To Have Skills
Job Keywords
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