Team Leader
Cognizant
Posted
last week
Quezon City, National Capital Region, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Team Leader manages customer service and technical support teams. This role focuses on performance, quality, and business goals.
About Company
Cognizant is an IT services and consulting company helping clients modernize technology and transform experiences.
Core Requirements
- Bachelor's degree
- 2 years of team leadership experience
- Experience in customer service or technical support
- Strong communication skills
- Analytical skills
Responsibilities
- Lead and stabilize teams
- Manage team performance and productivity
- Support coaching for new joiners
- Document and report team performance
- Analyze user behavior for trends
- Develop Standard Operating Procedures
- Build relationships with stakeholders
Benifits
- Competitive Salary
- Career Growth
- Supportive Work Environment
- Comprehensive Training
Must Have skills
Job Keywords
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