Team Leader
Nexlence
Posted
3 weeks ago
Pasig, National Capital Region, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Team Leader will oversee team operations and drive performance metrics. This role requires fostering a positive work environment and ensuring efficient workflows.
About Company
Nexlence is an AI-driven Customer Experience (CX) specialist focused on serving Gen Z brands. They provide scalable and immersive AI-driven CX services.
Core Requirements
- Bachelor's degree in Business Management or related field
- Proficiency in Thai and English
- Strong team leadership skills
- Experience in customer service or team leadership roles
- Familiarity with data analysis and performance metrics
Responsibilities
- Oversee team operations and performance metrics
- Monitor team activities and provide guidance
- Resolve challenges and ensure efficient workflows
- Collaborate with other departments to align objectives
- Foster a positive and high-performing work environment
- Ensure outstanding service delivery
- Drive quality empowerment and training systems
Must Have skills
Job Keywords
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