Team Leader
Acquire Intelligence
Posted
last week
Pasig, National Capital Region, Philippines
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
Acquire Intelligence seeks a Team Leader to manage operations and ensure performance metrics are met. The role involves overseeing agent performance, conducting coaching sessions, and coordinating with multiple departments.
About Company
Acquire Intelligence is a global outsourcer specializing in intelligent solutions for contact centers and back office services. Founded in 2006, they emphasize innovation and efficiency through data-driven services.
Core Requirements
- Bachelor's degree required.
- Experience in team leadership.
- Strong communication skills.
- Ability to analyze performance data.
- Knowledge of operational processes.
Responsibilities
- Ensure monthly performance metrics are communicated to agents.
- Coordinate with departments to meet client needs.
- Deliver performance updates to agents weekly.
- Validate team incentives and score reports.
- Conduct coaching sessions and document progress.
- Engage with clients for escalations and inquiries.
- Prepare and manage monthly staffing schedules.
Must Have skills
Job Keywords
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