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UPS

Team Leader

UPS

Posted

last week

Pampanga, Central Luzon, Philippines

Onsite

PHP 50K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Team Leader will oversee daily operations of the SPL EMEA team, ensuring efficient workflow and adherence to performance targets. This role is vital for enhancing customer satisfaction and operational performance through effective team management.

About Company

UPS is a leading transportation and logistics company operating in over 200 countries. Committed to innovation and sustainability, UPS delivers essential services while supporting community initiatives.

Core Requirements

  • Bachelor's degree or equivalent experience
  • Excellent communication skills
  • Fluency in English (written and spoken)
  • Ability to lead and organize tasks
  • Strong problem-solving skills

Responsibilities

  • Oversee daily operations of the SPL EMEA team.
  • Supervise and coach team members.
  • Monitor SLAs and performance metrics.
  • Handle customer escalations effectively.
  • Conduct quality reviews and ensure compliance.
  • Prepare reports for leadership and stakeholders.
  • Drive process improvements and initiatives.

Benifits

  • Career growth
  • Learning opportunities
  • Social impact initiatives

Must Have skills

LeadershipCommunicationTime managementProblem-solvingAttention to detail

Job Keywords

Team LeaderOperations ManagementSPLCustomer SupportLogistics

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