Team Leader
UPS
Posted
last week
Pampanga, Central Luzon, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Team Leader will oversee daily operations of the SPL EMEA team, ensuring efficient workflow and adherence to performance targets. This role is vital for enhancing customer satisfaction and operational performance through effective team management.
About Company
UPS is a leading transportation and logistics company operating in over 200 countries. Committed to innovation and sustainability, UPS delivers essential services while supporting community initiatives.
Core Requirements
- Bachelor's degree or equivalent experience
- Excellent communication skills
- Fluency in English (written and spoken)
- Ability to lead and organize tasks
- Strong problem-solving skills
Responsibilities
- Oversee daily operations of the SPL EMEA team.
- Supervise and coach team members.
- Monitor SLAs and performance metrics.
- Handle customer escalations effectively.
- Conduct quality reviews and ensure compliance.
- Prepare reports for leadership and stakeholders.
- Drive process improvements and initiatives.
Benifits
- Career growth
- Learning opportunities
- Social impact initiatives
Must Have skills
Job Keywords
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