Team Leader
British Council
Posted
last week
Noida, Uttar Pradesh, India
Onsite
INR 40K
Mid Level
Full Time
Sema Summary
The Team Leader Operations at British Council is responsible for providing floor support and mentoring team members. This role emphasizes achieving process KPIs and ensuring an excellent customer service experience.
About Company
British Council is a leading organization that promotes cultural relations and educational opportunities worldwide.
Core Requirements
- Any graduate/bachelor
- 5+ years in operations/BPO
- 2+ years of team leading experience
- Understanding of BPO operations
- Proficient in MS Office
Responsibilities
- Mentor and coach team members.
- Manage daily operations and service delivery.
- Conduct regular team meetings.
- Monitor team performance and quality.
- Provide training and support to team members.
- Ensure compliance with policies.
- Serve as first level escalation for issues.
Must Have skills
Job Keywords
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