Team Leader
Concentrix
Posted
5 days ago
Makati, National Capital Region, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Team Leader is responsible for overseeing operations and guiding team performance. This role emphasizes leadership within the customer service sector.
About Company
Concentrix is a global leader in customer experience solutions, providing a wide range of services to enhance client satisfaction.
Core Requirements
- Bachelor's degree or equivalent experience.
- Proven leadership skills.
- Experience in operations management.
- Strong communication abilities.
- Customer service background.
Responsibilities
- Lead and supervise operational teams.
- Develop team performance strategies.
- Ensure quality standards are met.
- Analyze operational metrics for improvement.
- Facilitate training and development.
- Collaborate with other departments for efficiency.
- Handle escalated customer issues.
Must Have skills
Job Keywords
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