Team Leader
Firstsource
Posted
3 weeks ago
Hyderabad, Telangana, India
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
As a Team Leader in Loss Mitigation at Firstsource, you will supervise a team focused on reducing financial losses. This role involves developing strategies, handling customer inquiries, and ensuring team performance aligns with company goals. You should have prior experience in a leadership position, preferably in customer support. The position is based in Hyderabad and offers full-time employment.
About Company
Firstsource is a global provider of business process outsourcing services, specializing in enhancing customer experiences and operational efficiency.
Core Requirements
- Bachelor's degree
- Experience in team leadership
- Knowledge of customer support processes
- Strong problem-solving skills
- Excellent communication abilities
Responsibilities
- Lead and manage the loss mitigation team
- Develop strategies to reduce financial losses
- Monitor team performance and provide feedback
- Handle escalated customer inquiries
- Train new staff members
- Ensure compliance with company policies
- Report team performance metrics to management
Must Have skills
Nice To Have Skills
Job Keywords
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