Team Leader
Concentrix
Posted
last week
Greater Kuala Lumpur
Onsite
MYR 13K
Mid Level
Full Time
Sema Summary
Concentrix is seeking a Team Leader to manage a mixed team of Malaysians and Japanese. The role requires strong communication skills and the ability to lead effectively in a customer support environment.
About Company
Concentrix is a leading global technology and services company that focuses on customer engagement for some of the world's best brands.
Core Requirements
- Diploma in a relevant field
- 2-4 years of relevant experience
- Native-level proficiency in Japanese
- B1 level in English
- Ability to coach and mentor team members
Responsibilities
- Manage daily team operations and attendance
- Conduct regular effective coaching sessions
- Identify and address team performance issues
- Ensure service delivery meets KPIs and financial expectations
- Facilitate communication about updates and expectations
- Address escalated customer issues with expertise
- Organize team meetings for information sharing
Benifits
- Work permit support
- Visa costs covered
- One-way airline ticket
- 14 days hotel booking
Must Have skills
Job Keywords
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