Team Leader
Cognizant
Posted
4 days ago
Greater Kuala Lumpur
Onsite
MYR 5K
Mid Level
Contract
Sema Summary
The Team Leader manages daily operations, ensuring service levels and team performance are met. The role includes team motivation, administrative support, and performance metrics reporting.
About Company
Cognizant is a leading IT services and consulting company that helps clients modernize technology and transform business processes.
Core Requirements
- Qualified Graduate
- 24+ months of BPO experience
- Managed a team for at least 1 year
- Language proficiency in English and Mandarin
- High analytical and coordination skills
Responsibilities
- Manage day-to-day operations and service levels
- Organize team huddles for motivation
- Prepare and review shift rosters
- Facilitate administrative and operational needs
- Ensure adherence to workflow and process guidelines
- Support individual team members’ improvement
- Accountable for meeting process SLAs
Must Have skills
Job Keywords
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