Team Leader
Concentrix
Posted
last week
Chennai, Tamil Nadu, India
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
Concentrix is seeking a Team Leader to oversee customer engagement operations. The role emphasizes performance metrics and innovation in a fast-paced environment.
About Company
Concentrix is a global technology and services leader specializing in customer engagement. They partner with brands to enhance business performance through integrated solutions.
Core Requirements
- Graduation degree
- Experience in team leadership
- Strong communication skills
- Experience with North American clients
- Knowledge of e-commerce customer support
Responsibilities
- Meet and exceed external and internal performance metrics.
- Monitor systems and equipment for process efficiency.
- Drive continuous improvement initiatives.
- Collaborate with other departments.
- Evaluate operational and administrative issues.
- Manage team attrition and absenteeism.
- Deliver quality service to customers.
Must Have skills
Job Keywords
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