Team Lead
Manpower Singapore
Posted
3 weeks ago
Singapore
Onsite
SGD 5K
Mid Level
Contract
Sema Summary
The Team Leader supervises Customer Service Officers in a contact center, ensuring service levels are met. Responsibilities include managing operations, performance monitoring, and administrative tasks.
About Company
Manpower Singapore is a leader in staffing and recruitment, providing innovative workforce solutions to help clients achieve their business goals.
Core Requirements
- Minimum 2 years' experience as a Team Leader in a contact center.
- Diploma qualification in any discipline.
- Excellent leadership skills.
- Strong communication skills.
- Proficient in Microsoft Office.
Responsibilities
- Supervise daily operations of Customer Service Officers.
- Monitor performance to ensure service levels are met.
- Provide coaching and feedback to team members.
- Manage customer complaints and escalations.
- Track and manage reports on team performance.
- Identify trends and suggest process improvements.
- Assist in administrative tasks and communications.
Must Have skills
Job Keywords
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