Team Lead
Kalmar Asia
Posted
22 hours ago
Singapore
Onsite
SGD 5K
Mid Level
Full Time
Sema Summary
The Team Lead for Customer Service at Kalmar Asia will oversee the customer support operations in Singapore. They will be responsible for leading a team, ensuring high-quality service delivery, and addressing customer concerns effectively. The role requires strong leadership, customer service expertise, and the ability to work on-site. This position is full-time and aimed at mid-level professionals with relevant experience.
About Company
Kalmar Asia is a leading provider of cargo handling solutions and is dedicated to delivering superior customer service.
Core Requirements
- Bachelor's degree
- Proven experience in customer service
- Strong leadership skills
- Ability to manage a team
- Effective communication skills
Responsibilities
- Lead the customer service team
- Ensure customer satisfaction
- Develop service standards
- Train and onboard new staff
- Handle escalated customer issues
- Monitor team performance
- Implement customer feedback strategies
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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