Team Lead
Computacenter
Posted
last week
Bengaluru, Karnataka, India
Remote
INR 80K
Mid Level
Full Time
Sema Summary
The Team Lead - Service Desk ensures that the department meets SLA performance targets while maintaining customer satisfaction. They organize workloads while managing budget and resourcing requirements, fostering a continuous improvement culture within the team.
About Company
Computacenter is a leading independent technology and services provider, helping organizations with IT strategy and technology infrastructure management. They emphasize digitization and drive digital transformation for clients worldwide.
Core Requirements
- Bachelor's degree in relevant field
- 8-10 years of experience
- Advanced knowledge of Microsoft Applications
- Excellent customer service skills
- Strong analytical and reporting capabilities
Responsibilities
- Plan and organize work for the team
- Maintain customer satisfaction levels
- Manage budget and cost lines
- Conduct performance reviews
- Ensure knowledge availability and service quality
- Distribute workload among team members
- Encourage team training and development
Benifits
- Leadership training
- Coaching
- Professional development
- International opportunities
- Diversity and inclusion
Must Have skills
Job Keywords
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