Team Lead
Alorica
Posted
last week
Cebu, Central Visayas, Philippines
Onsite
PHP 40K
Mid Level
Full Time
Sema Summary
The Team Lead is responsible for hiring, training, and developing team members while achieving company goals. They ensure compliance with policies and deliver high customer satisfaction and employee engagement.
About Company
Alorica is a global provider of customer experience solutions dedicated to enhancing clients' brands through innovative services. With a vast workforce serving multiple languages and industries, it focuses on delivering exceptional customer experiences.
Core Requirements
- 1-2 years of experience in BPO industry
- Leadership and coaching skills
- Proficiency in Microsoft Office
- Excellent communication skills
- Ability to manage a team of up to 20 employees
Responsibilities
- Hire and train team members.
- Lead and optimize team results.
- Ensure compliance with regulations.
- Monitor daily operations and provide feedback.
- Promote teamwork and employee satisfaction.
- Implement continuous improvement initiatives.
- Demonstrate and uphold company values.
Must Have skills
Job Keywords
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