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Sustaining Engineer
Proofpoint
Posted
3 months ago

Bengaluru, Karnataka, India

Remote

INR 60K

Full Time

Job Categories

Engineering Support IT Technology Maintenance

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Sema Summary

Proofpoint is seeking a Sustaining Engineer responsible for maintaining and improving our technology solutions in Bengaluru. The role involves diagnosing technical issues and implementing fixes for our software products. Candidates are expected to have a strong technical background with problem-solving skills. As this is a hybrid role, flexibility is crucial. Benefits are unspecified, but the position is full-time, offering a competitive salary.

About Company

Proofpoint is a cybersecurity and compliance company that helps organizations prevent and detect threats to their data. They focus on email security, social media security, and data loss prevention.

Core Requirements

Bachelor's degree in Engineering or related field
Strong problem-solving skills
Experience with technical support
Knowledge of software troubleshooting
Ability to work in a hybrid environment

Responsibilities

Diagnose and resolve software issues
Collaborate with development teams on product enhancements
Respond to customer technical inquiries
Document resolutions for future reference
Test and validate software fixes
Provide feedback on product quality
Participate in continuous improvement initiatives

Must Have skills

Problem-solvingTechnical supportSoftware troubleshootingCommunicationCollaboration

Nice To Have Skills

Agile methodologiesCustomer serviceQuality assuranceProgrammingCloud technologies

Tools Knowledge Requried

Diagnostic toolsIssue tracking softwareCollaboration platformsVersion control systemsTesting frameworks

Job Keywords

Sustaining EngineerTechnical SupportSoftware MaintenanceProblem-solvingCybersecurity

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