Support Supervisor
PayJoy
Posted
last week
Jakarta, Jakarta, Indonesia
Onsite
USD 2K
Mid Level
Full Time
Sema Summary
The Clerk Support Supervisor ensures effective customer support and resolves queries through the team. They analyze feedback and operational data for service quality improvements.
About Company
PayJoy is a credit provider focused on helping underserved customers achieve financial stability through innovative credit solutions.
Core Requirements
- College degree in Business Administration or Communications
- 2 years experience managing support teams
- Knowledge of customer service KPIs
- Familiarity with CRM software
- Ability to lead and motivate a team
Responsibilities
- Strategize daily clerk support operations
- Oversee clerk support staff activities
- Train staff in company policies
- Investigate and resolve complaints
- Assist in developing support policies
- Generate performance reports
- Coordinate with Legal & Compliance
Benifits
- Private Health Insurance
- 20 days vacation
- Co-working Travel perk
- Professional Development perk
Must Have skills
Job Keywords
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