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Support Specialist
iOPEX Technologies
Posted
2 weeks ago

Taguig

Onsite

PHP 30K

Junior Level

Full Time

Job Categories

Support Technology IT Customer Service

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Sema Summary

As a Support Specialist at iOPEX Technologies, you will assist clients with ServiceNow inquiries and ensure smooth operation of IT services. This role requires a detail-oriented individual who can deliver excellent customer service while managing technical issues efficiently. A proactive and supportive mindset is essential, alongside the ability to collaborate with team members effectively. The position is located in Taguig, Philippines.

About Company

iOPEX Technologies specializes in providing end-to-end digital solutions and IT services to help companies optimize their operations and deliver exceptional customer experiences.

Core Requirements

Bachelor's degree in IT or related field
Experience in customer support roles
Familiarity with ServiceNow platform
Strong problem-solving skills
Good communication abilities

Responsibilities

Provide support for ServiceNow-related queries
Troubleshoot technical issues effectively
Collaborate with cross-functional teams
Ensure timely response to client requests
Maintain detailed documentation of support cases
Assist in training new team members
Monitor and report on support metrics

Must Have skills

ServiceNowCustomer serviceProblem-solvingTechnical supportCommunication

Nice To Have Skills

Team collaborationDocumentation skillsTime managementAnalytical thinkingAdaptability

Tools Knowledge Requried

ServiceNowTicketing systemsCommunication softwareDocumentation toolsRemote support tools

Job Keywords

Support SpecialistServiceNowCustomer ServiceTechnical SupportIT Support

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