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Support Specialist
Virtusa
Posted
3 weeks ago

Chennai, Tamil Nadu, India

Remote

INR 60K

Mid Level

Full Time

Job Categories

Support IT Engineering Consulting Management

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Sema Summary

The Support Specialist role at Virtusa involves managing incident resolution for payment processing platforms. Candidates should have strong experience with Python and API integrations.

About Company

Virtusa is a global product and platform engineering services company that enhances experiences through technology. They provide a wide range of services across various industries, focusing on growth and sustainability.

Core Requirements

Bachelor's degree in IT or related field
Strong experience in Python and TSYS payment processing
Hands-on experience with API integrations
Good understanding of incident management tools
Ability to coordinate with third-party vendors

Responsibilities

Lead end-to-end incident resolution for platform issues
Engage with third-party vendors for issue resolution
Manage change and release processes
Monitor batch jobs and file handling
Utilize incident management tools effectively
Coordinate outage management efforts
Provide support for Dynatrace and Power BI dashboards

Benifits

Career growth
Learning opportunities
Diversity and inclusion
Work-life balance
Environmental sustainability

Must Have skills

PythonAPI integrationsIncident managementProblem-solvingCommunicationTeam collaborationTechnical support

Job Keywords

Support SpecialistIncident ManagementPythonAPITSYS

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