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Support Specialist
Semesteria
Posted
yesterday

Chennai, Tamil Nadu, India

Remote

INR 30K

Full Time

Job Categories

Support IT Customer Operations Hybrid

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Sema Summary

The MRI Support Specialist role involves assisting customers with MRI technologies in a hybrid work environment. Candidates should be proficient in technical support, ideally in the medical technology field. Strong problem-solving skills and excellent communication abilities are essential. Experience in a customer service role is preferred. The position offers full-time employment in Chennai, India, with a competitive salary.

About Company

Semesteria is a leading provider in educational and health technology solutions, focusing on enhancing customer experiences through innovative support.

Core Requirements

Bachelor's degree in relevant field
Experience in customer support
Knowledge of MRI technologies
Strong communication skills
Problem-solving abilities

Responsibilities

Provide technical support for MRI systems
Assist customers in troubleshooting issues
Communicate effectively with clients
Document support requests and solutions
Coordinate with technical teams for escalations
Educate users on system functionalities
Maintain records of customer interactions

Must Have skills

Technical supportCustomer serviceProblem-solvingCommunicationMRI knowledge

Nice To Have Skills

Project managementSoftware troubleshootingTeam collaborationDocumentation skillsTime management

Tools Knowledge Requried

CRM softwareTicketing systemRemote desktop toolsCommunication platformsMRI imaging software

Job Keywords

MRISupportCustomer ServiceTechnical AssistanceTroubleshooting

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