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Support Specialist
Revolut
Posted
3 weeks ago

India

Remote

INR 50K

Mid Level

Full Time

Job Categories

Support Customer Finance Service Technology

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Sema Summary

The Support Specialist will provide outstanding customer service to business clients via various communication channels. This role requires a proactive approach to problem-solving and collaboration with international teams.

About Company

Revolut is a financial services company on a mission to provide more visibility, control, and freedom over money. Since 2015, it has grown rapidly, serving over 70 million customers worldwide.

Core Requirements

Bachelor's degree
18+ months of customer service experience
Experience in B2B support
Fluency in English (C1 level)
Strong communication skills

Responsibilities

Provide outstanding customer experience via live chat, phone, and email.
Represent Revolut online at all times.
Collaborate with international teams to resolve customer issues.
Take ownership of business customer issues.
Ensure customers feel secure using our features.
Work flexible hours, including nights and weekends.
Contribute to improving customer support processes.

Must Have skills

Excellent communication skillsAnalytical skillsAttention to detailEmpathyProblem-solving skills

Job Keywords

Customer SupportB2BFinancial ServicesCommunicationProblem Solving

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