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Support Specialist
People Prime Worldwide
Posted
yesterday

Hyderabad, Telangana, India

Remote

INR 30K

Contract

Job Categories

Support IT Customer Hybrid Contract

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Sema Summary

We are seeking a Support Specialist to join our team in Hyderabad, India. The role involves providing assistance and support for ServiceNow MCO. Candidates should possess solid problem-solving skills. This is a hybrid contract position with a monthly salary of INR30000. If you're passionate about support and have a solid understanding of IT systems, this could be the right fit.

About Company

People Prime Worldwide focuses on providing exceptional staffing and consulting services tailored to meet client needs across various industries.

Core Requirements

Bachelor's degree in IT or related field
Strong communication skills
Customer service experience
Problem-solving abilities
Familiarity with IT systems

Responsibilities

Provide technical support for ServiceNow.
Handle customer inquiries and issues.
Document support processes and solutions.
Collaborate with team members on resolutions.
Maintain customer satisfaction.
Troubleshoot technical problems.
Assist in system upgrades and installations.

Must Have skills

Problem-solvingCommunicationTechnical supportCustomer serviceIT systems knowledge

Nice To Have Skills

ServiceNow experienceTeam collaborationDocumentationAnalytical skillsTime management

Tools Knowledge Requried

ServiceNowTicketing systemsMicrosoft Office

Job Keywords

Support SpecialistTechnical SupportServiceNowCustomer ServiceIT Support

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