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Support Specialist
LSEG
Posted
3 months ago

Taguig, National Capital Region, Philippines

Remote

PHP 60K

Mid Level

Full Time

Job Categories

Support Technical Customer Finance Data

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Sema Summary

LSEG is seeking a Support Specialist to provide technical support for Direct and Low latency feed customers. The role requires strong analytical skills and excellent customer service in a fast-paced environment.

About Company

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure provider, trusted for over 300 years in delivering innovative services to empower economies.

Core Requirements

Bachelor's degree in a relevant field.
Strong analytical skills.
Technical expertise in market data.
Experience in customer service.
Ability to work in a fast-paced environment.

Responsibilities

Provide specialist technical support for complex issues.
Record customer queries in CRM tools.
Perform break fix activities remotely.
Work with product and development teams.
Create and maintain knowledge documents.
Deliver technical training to internal teams.
Escalate major issues impacting clients.

Benifits

healthcare
retirement planning
paid volunteering days
wellbeing initiatives

Must Have skills

Technical supportAnalytical skillsCustomer serviceCRM proficiencyProblem-solvingTeam collaborationCommunication skills

Job Keywords

technical supportcustomer serviceanalysisproblem-solvingCRM

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