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Support Specialist
Keyloop
Posted
last week

Hyderabad, Telangana, India

Remote

INR 50K

Mid Level

Full Time

Job Categories

Support Technology Customer Software Automotive

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Industry

Sema Summary

This position involves providing excellent support services essential for Keyloop’s growth. The role emphasizes troubleshooting, customer interaction, and team collaboration.

About Company

Keyloop is a global leader in automotive technology, providing innovative solutions to enhance the experience of auto retailers and manufacturers worldwide.

Core Requirements

Experience in customer service
Knowledge of ERP applications
Strong problem-solving skills
Ability to communicate effectively
Understanding of automotive industry dynamics

Responsibilities

Own and resolve customer cases to closure.
Communicate effectively with customers and team members.
Document solutions and processes for future reference.
Analyze root causes of issues for proactive solutions.
Mentor colleagues for enhanced case resolution.
Stay updated with Keyloop products and tools.
Contribute to case reduction initiatives.

Benifits

Inclusive environment
Career development
Collaboration opportunities

Must Have skills

Analytical skillsCustomer service skillsCommunication skillsProblem-solving skillsSQL database knowledge

Job Keywords

SupportCustomer ServiceProblem SolvingAnalytical SkillsERP

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