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Support Specialist
Concentrix
Posted
3 weeks ago

Ho Chi Minh City, Vietnam

Onsite

VND 15M

Junior Level

Full Time

Job Categories

Support Customer Remote Communication Technical

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Sema Summary

As a Support Specialist at Concentrix, you will assist customers with their inquiries and technical issues in a professional manner. This role requires effective communication, problem-solving skills, and a passion for helping others. You will work full-time on-site in Ho Chi Minh City. Ideal candidates should possess a positive attitude and a willingness to learn in a fast-paced environment.

About Company

Concentrix is a global leader in customer experience solutions, helping brands enhance their customer interactions through innovative technology and dedicated personnel.

Core Requirements

High school diploma or equivalent
1-2 years of customer service experience
Strong verbal communication skills
Basic technical knowledge
Ability to work in a team

Responsibilities

Respond to customer inquiries via phone and email
Provide technical support and troubleshooting
Document customer interactions accurately
Collaborate with team members to resolve issues
Maintain a positive relationship with customers
Identify opportunities for process improvement
Train new team members as needed

Must Have skills

CommunicationProblem-solvingTechnical supportActive listeningTeam collaboration

Nice To Have Skills

Time managementCustomer relationship managementAdaptability

Job Keywords

Customer supportTechnical specialistSupport specialistClient relationsHo Chi Minh City

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