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Support Specialist
JD.COM
Posted
3 weeks ago

Chon Buri, Thailand

Onsite

THB 30K

Junior Level

Full Time

Job Categories

Support Customer Operations Tech Sales

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Sema Summary

JD.COM is seeking a Support Specialist to manage customer inquiries and troubleshoot issues. The ideal candidate will have a customer service background and possess strong communication skills. This role requires support experience in a fast-paced environment, with a focus on providing excellent service. Applicants should be eager to learn and adapt quickly to changes. Join a dynamic team dedicated to enhancing customer satisfaction.

About Company

JD.COM is a leading e-commerce platform in China, focused on providing high-quality services and products to enhance user experience.

Core Requirements

Bachelor's degree or equivalent experience
1-2 years in customer support
Strong communication skills
Ability to work under pressure
Problem-solving skills

Responsibilities

Respond to customer inquiries in a timely manner
Troubleshoot and resolve customer issues
Provide feedback to improve customer service policies
Collaborate with team members to achieve goals
Maintain accurate records of customer interactions
Identify opportunities for service improvement
Assist in training new staff members

Must Have skills

CommunicationProblem-solvingCustomer serviceAdaptabilityTeamwork

Nice To Have Skills

Time managementConflict resolutionData analysisProduct knowledgeSales techniques

Tools Knowledge Requried

CRM SoftwareHelpdesk ToolsMS OfficeChat SystemsTicketing System

Job Keywords

customer supportservicecommunicationtroubleshootingoperations

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