Support Manager
eOxegen - Track Four Infotec
Posted
5 days ago
Kolkata metropolitan area, West Bengal, India
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
The role is for a Support Manager overseeing customer support operations. Applicants should be comfortable managing a team and addressing client needs.
About Company
eOxegen - Track Four Infotec provides technology solutions focusing on customer service efficiency.
Core Requirements
- Bachelor's degree in a related field.
- Proven experience in customer support.
- Strong leadership capabilities.
- Excellent problem-solving skills.
- Ability to manage multiple tasks.
Responsibilities
- Lead the support team to enhance customer satisfaction.
- Develop and implement support strategies.
- Monitor team performance metrics.
- Ensure timely response to customer inquiries.
- Foster a culture of continuous improvement.
- Organize training for support staff.
- Collaborate with other departments.
Must Have skills
Job Keywords
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