Support Facilitator
InterSystems
Posted
2 days ago
Jakarta, Indonesia
Onsite
IDR 10M
Full Time
Sema Summary
The Support Facilitator role at InterSystems involves assisting customers with technical problems and managing support inquiries. Candidates should ideally have some experience in customer service and technology support. Located in Jakarta, Indonesia, this full-time position offers a competitive salary. The role may provide opportunities for skill development in a supportive environment. Although no specific experience level is noted, a proactive approach and willingness to learn are essential.
About Company
InterSystems is a global leader in the software industry, known for its emphasis on technology solutions for healthcare and other sectors. The company fosters a culture of innovation and customer-centric service.
Core Requirements
- Strong communication skills
- Customer service experience
- Technical problem-solving skills
- Ability to manage inquiries effectively
- Bachelor's degree in relevant field
Responsibilities
- Assist customers with technical inquiries
- Manage support tickets in a timely manner
- Collaborate with technical teams to resolve issues
- Document solutions and maintain knowledge base
- Provide feedback to improve services
- Offer training to customers on products
- Ensure customer satisfaction and retention
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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