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HCLSoftware

Support Engineer

HCLSoftware

Posted

last week

Pasig, National Capital Region

Remote

PHP 60K

Entry Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

HCL Software is seeking a Support Engineer to troubleshoot and resolve customer issues. The role requires collaboration with cross-functional teams to ensure high client satisfaction.

About Company

HCLSoftware, part of HCLTech, creates innovative solutions across various domains, empowering organizations worldwide.

Core Requirements

  • BS in Computer Science
  • Problem determination skills
  • Experience in customer support
  • Knowledge of SQL
  • Good communication skills

Responsibilities

  • Troubleshoot customer issues
  • Diagnose and fix problems
  • Collaborate with support operations
  • Respond to escalations
  • Manage tasks independently
  • Support geographically distributed clients
  • Work on APAC hours

Benifits

  • Company Bonuses
  • Performance Bonus
  • Higher Night Differential Rate
  • HMO
  • Annual Leave

Must Have skills

Problem-solvingSQLShell scriptingNetworkingCommunication

Job Keywords

Technical SupportCustomer ServiceTroubleshootingSQLCollaboration

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