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Support Engineer
Canonical
Posted
last week

Remote

USD 2K

Entry Level

Full Time

Job Categories

Support Engineering Linux Cloud OpenSource

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Sema Summary

Canonical is seeking a Support Engineer to provide outstanding technical support for its products. This role offers a chance to grow as part of a global open-source company renowned for its innovation.

About Company

Canonical is a pioneering tech firm leading the global move to open source, known for publishing Ubuntu. The company values skill over location in its hiring practices.

Core Requirements

Undergraduate degree in a technical subject
Experience in Linux troubleshooting
Knowledge of networking concepts
Programming fundamentals
Ability to learn quickly

Responsibilities

Provide remote technical support for customers
Take ownership of support cases
Maintain SLA compliance for customer satisfaction
Contribute to and maintain knowledge base articles
Draft technical notices for communication
Prioritize urgent tasks effectively
Participate in weekend working rotation

Benifits

Paid paternity leave
Annual holiday leave
Employee Assistance Programme
Personal learning and development budget
Recognition rewards

Must Have skills

Linux administrationTechnical support skillsProgramming (bash, Python, etc.)Networking skillsStrong communication skills

Job Keywords

LinuxSupport EngineerRemote WorkOpen SourceTechnical Support

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