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Support Engineer
Canonical
Posted
last week

Remote

USD 3K

Entry Level

Full Time

Job Categories

Support Engineering Linux Technical Software

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Sema Summary

Canonical is hiring a Support Engineer to provide technical support for Ubuntu and open source products. The role requires a hands-on engineer with a passion for Linux and customer service.

About Company

Canonical is a pioneering tech firm at the forefront of the global move to open source, known for publishing Ubuntu, a leading Linux operating system.

Core Requirements

Undergraduate degree in a technical subject
Experience with Linux troubleshooting
Knowledge of Linux server administration
Strong communication skills in English
Ability to learn quickly and thrive in a fast-paced environment

Responsibilities

Provide technical support from a remote home office.
Manage cases via telephone, email, and web.
Act as an internal customer advocate.
Ensure adherence to Service Level Agreements.
Contribute to knowledge base articles.
Prioritize tasks effectively.
Maintain communication with the team.

Benifits

Paid paternity leave
Annual holiday leave
Personal learning and development budget
Employee Assistance Programme
Opportunity to travel

Must Have skills

Linux administrationProgramming fundamentalsNetworking conceptsCloud computing knowledgeCustomer service skills

Job Keywords

LinuxSupport EngineerTechnical SupportRemote WorkOpen Source

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