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Support Engineer
Canonical
Posted
last week

Remote

USD 3K

Entry Level

Full Time

Job Categories

Support Linux Cloud Engineering Software

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Sema Summary

Canonical is seeking a Support Engineer to enhance customer experiences using Ubuntu and open source solutions. This remote position offers a unique opportunity to solve technical challenges in cloud and IoT environments.

About Company

Canonical is a pioneering tech firm focused on open source solutions, famous for publishing Ubuntu. They emphasize diversity and excellence, fostering a remote work culture since 2004.

Core Requirements

Undergraduate degree in a technical field
Experience in Linux troubleshooting
Knowledge of programming fundamentals
Strong communication skills in English
Ability to thrive in a remote, multicultural environment

Responsibilities

Provide technical support through various channels.
Maintain ownership of support cases.
Contribute to knowledge base articles.
Draft technical notices for communication.
Prioritize tasks to meet customer needs.
Collaborate with team members on case resolutions.
Participate in a weekend working rotation.

Benifits

Paid paternity leave
Personal learning budget
Annual compensation review
Remote work environment
Travel opportunities

Must Have skills

Linux administrationTroubleshootingCustomer supportWritten communicationTime management

Job Keywords

Linuxsupportcloudtroubleshootingtechnical support

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