Support Engineer
Atlassian
Posted
3 weeks ago
Bengaluru, Karnataka, India
Remote
INR 60K
Mid Level
Full Time
Sema Summary
The Support Engineer at Atlassian is responsible for delivering exceptional customer support through various channels. This role requires technical expertise and a strong focus on customer satisfaction.
About Company
Atlassian is a software company that develops products to help teams collaborate and manage projects effectively. Their tools are used by over 300,000 global companies, including 80% of the Fortune 500.
Core Requirements
- 3-5 years of experience in Technical Support
- Strong SQL skills
- Experience with APIs and REST
- Ability to troubleshoot network issues
- Bachelor's degree in a relevant field
Responsibilities
- Deliver world-class customer support via Chat/Email/Phone.
- Troubleshoot and resolve customer technical issues.
- Create knowledge base articles for internal use.
- Participate in technical communications within the team.
- Focus on a specific area of technical specialization.
- Escalate issues according to Standard Operating Procedures.
- Attend technical training to enhance skills.
Benifits
- health and wellbeing resources
- paid volunteer days
Must Have skills
Job Keywords
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