Support Engineer
Atlassian
Posted
last week
Greater Kolkata Area
Remote
INR 80K
Mid Level
Full Time
Sema Summary
The Support Engineer at Atlassian will troubleshoot complex customer issues related to Jira. The role requires strong technical skills and effective communication with enterprise customers.
About Company
Atlassian is committed to unleashing the potential of every team through innovative software solutions. They foster an inclusive culture where diversity is celebrated.
Core Requirements
- 8+ years in support or system administration
- Experience with enterprise customers
- Strong technical troubleshooting skills
- Effective communication skills
- Ability to manage multiple tasks
Responsibilities
- Troubleshoot and resolve customer issues
- Perform log analysis and system behavior assessments
- Contribute to documentation and knowledge bases
- Participate in on-call rotations
- Guide customers through advanced troubleshooting
- Identify root causes of issues
- Advocate for customer needs and solutions
Benifits
- health resources
- paid volunteer days
Must Have skills
Job Keywords
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