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Support Engineer
Snapper Future Tech
Posted
last week

Hyderabad, Telangana, India

Onsite

INR 50K

Entry Level

Full Time

Job Categories

Support IT Engineering Consulting Technical

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Sema Summary

Snapper Future Tech is looking for an L1/L2 Support Engineer to provide technical assistance to clients. The role involves troubleshooting and resolving complex technical issues while ensuring customer satisfaction.

About Company

Snapper Future Tech is an innovative blockchain technology company that aids financial institutions and enterprises in creating digital ecosystems. Founded in 2017, they specialize in CBDC development and DLT solutions.

Core Requirements

Bachelor's degree in Computer Science or related field.
1-2 years of experience in technical support.
Proficiency in Docker and Kubernetes.
Strong troubleshooting skills across software and hardware.
Excellent communication skills.

Responsibilities

Provide L1/L2 technical support to customers.
Diagnose and troubleshoot client-reported issues.
Document customer interactions in the support knowledge base.
Collaborate with cross-functional teams.
Escalate unresolved issues to appropriate teams.
Participate in testing software updates.
Improve support documentation and troubleshooting guides.

Must Have skills

TroubleshootingCommunicationDockerKubernetesProblem-solvingAnalytical thinkingCustomer service

Job Keywords

technical supportL1L2DevOpscustomer satisfaction

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