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Support Engineer
Amazon Web Services (AWS)
Posted
last week

Hyderabad, Telangana, India

Onsite

INR 70K

Mid Level

Full Time

Job Categories

Support Engineering IT Technology Customer

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Sema Summary

The Support Engineer III will focus on Just Walk Out technology at AWS. This role involves a combination of technical troubleshooting and customer interaction.

About Company

Amazon Web Services (AWS) is a subsidiary of Amazon providing on-demand cloud computing platforms and APIs to individuals, companies, and governments on a metered pay-as-you-go basis.

Core Requirements

Bachelor's degree in Information Technology or related field
Experience in technical support or engineering roles
Strong problem-solving skills
Ability to work in a team environment
Excellent communication skills

Responsibilities

Provide technical support for Just Walk Out technology
Troubleshoot and resolve customer issues
Collaborate with engineering teams to enhance product performance
Document solutions for known issues
Train customers on product usage and features
Participate in team meetings and contribute to strategy
Maintain a high level of customer satisfaction

Must Have skills

Technical supportProblem solvingCommunicationTeam collaborationCustomer service

Job Keywords

Technical SupportCustomer InteractionProblem SolvingEngineeringAWS

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