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Support Engineer
Amazon
Posted
yesterday

Hyderabad, Telangana

Onsite

INR 60K

Full Time

Job Categories

Support Engineering Customer IT Technology

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Sema Summary

Amazon is seeking a Support Engineer for its Leo Enterprise Customer Support team in Hyderabad. The role involves providing technical assistance and troubleshooting for enterprise customers, ensuring high levels of customer satisfaction. Candidates should have strong problem-solving skills and IT knowledge. This is a full-time position with various benefits. Preferred applicants should demonstrate excellent communication and technical skills.

About Company

Amazon is a leading global technology company focused on e-commerce, cloud computing, and digital streaming. With a strong commitment to customer service, Amazon strives to enhance user experiences through innovative solutions.

Core Requirements

Bachelor's degree in IT or related field
Strong analytical skills
Effective communication
Technical troubleshooting
Customer support experience

Responsibilities

Provide technical support for customers
Diagnose and resolve issues
Document support processes
Collaborate with the product team
Maintain high customer satisfaction
Monitor and report on support metrics
Train new support team members

Must Have skills

Technical supportProblem-solvingCommunicationAnalytical thinkingCustomer service

Nice To Have Skills

Team collaborationKnowledge of cloud servicesExperience with enterprise software

Tools Knowledge Requried

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