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Support Engineer
Mogi I/O
Posted
yesterday

Greater Kuala Lumpur

Onsite

MYR 5K

Full Time

Job Categories

Support Engineering Software IT Operations

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Sema Summary

The role of a Support Engineer at Mogi I/O entails providing technical support for OTT, podcast, and short video applications. Candidates are expected to assist with troubleshooting issues and ensure optimal performance of client applications. Strong communication skills and the ability to work in a team are essential. The job requires on-site presence in Greater Kuala Lumpur and full-time commitment. Salary is competitive based on industry standards.

About Company

Mogi I/O specializes in developing cutting-edge applications for OTT, podcasts, and short video platforms, aiming to enhance user experiences in the digital media landscape.

Core Requirements

Technical support experience
Strong problem-solving skills
Communication skills
Ability to work in teams
Education in IT or related field

Responsibilities

Provide technical support for applications
Troubleshoot issues users encounter
Collaborate with development teams
Document support tickets and resolutions
Train users on application features
Ensure optimal application performance
Assist in the implementation of new features

Must Have skills

Technical supportProblem-solvingCommunicationTeamworkTroubleshooting

Nice To Have Skills

Experience with OTT applicationsKnowledge of video streamingFamiliarity with software developmentCustomer service skillsProject management

Tools Knowledge Requried

ZendeskJiraSlackMicrosoft OfficeRemote Desktop

Job Keywords

Support EngineerTechnical SupportOTT ApplicationsCustomer ServiceTroubleshooting

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