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Support Engineer
Amazon
Posted
4 days ago

Chennai, Tamil Nadu, India

Onsite

INR 80K

Mid Level

Full Time

Job Categories

Support Engineering Software Data Technical

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Sema Summary

As a Support Engineer for Alexa Connections, you will enhance operational performance and support for voice-enabled technologies. You will leverage your technical expertise to troubleshoot and optimize systems for millions of users worldwide.

About Company

Amazon is dedicated to being Earth’s most customer-centric company, focusing on innovation and operational excellence. With a large workforce, Amazon strives to develop cutting-edge technologies that positively impact customers globally.

Core Requirements

4+ years of software development or technical support experience
Experience troubleshooting technical systems
Knowledge of Unix and scripting
Experience in agile or collaborative workflows
Bachelor's degree in a relevant field

Responsibilities

Troubleshoot and debug incoming support tickets
Drive support process improvements
Develop internal tools in Ruby or Java
Analyze service performance metrics
Mentor junior engineers
Balance support requests with software tasks
Contribute to operational excellence initiatives

Benifits

career growth
learning opportunities
mentoring programs
disability coverage
diversity and inclusion initiatives

Must Have skills

Technical supportTroubleshootingUnix/LinuxRubyJavaAgile methodologiesData analysis

Job Keywords

Support EngineerTechnical SupportUnixRubyJava

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