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Support Engineer
Aditi Consulting
Posted
last week

Chennai, Tamil Nadu, India

Onsite

INR 40K

Entry Level

Contract

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Support IT Engineering Customer Contract

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Sema Summary

The Support Engineer I is responsible for providing technical assistance and support to users. Candidates should have a good understanding of IT tools and problem-solving skills.

About Company

Aditi Consulting specializes in providing IT consulting and support services to enhance business operations.

Core Requirements

Bachelor's degree in IT or related field.
Understanding of technical support processes.
Ability to troubleshoot software and hardware issues.
Excellent communication skills.
Team-oriented mindset.

Responsibilities

Provide technical support to users via phone and email.
Identify and resolve technical issues.
Document support activities and solutions.
Collaborate with IT teams to enhance support processes.
Monitor and maintain ticketing system.
Assist in training users on software applications.
Stay updated with the latest technology trends.

Must Have skills

Technical troubleshootingCustomer serviceCommunicationProblem-solvingTime management

Job Keywords

Technical SupportIT SupportTroubleshootingCustomer ServiceProblem Solving

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