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Support Engineer
Grab
Posted
last week

Bengaluru East, Karnataka, India

Onsite

INR 60K

Mid Level

Full Time

Job Categories

Support Engineering Technology Operations Customer

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Sema Summary

The Support Engineer role involves providing technical assistance for customer inquiries and issues. You'll work closely with various teams to minimize disruptions and enhance system reliability.

About Company

Grab is Southeast Asia's leading superapp, offering a diverse range of services including deliveries and financial services while focusing on driving economic empowerment.

Core Requirements

Minimum 3 years experience in support roles.
Understanding of Software Development Life Cycle.
Experience in MySQL and writing SQL queries.
Proficiency in tools like Jira and Go-LanG.
Excellent troubleshooting and diagnostic skills.

Responsibilities

Provide technical support to customers and address escalated issues.
Collaborate with the engineering team for complex problem resolution.
Support product launches through operational collaboration.
Lead outage calls to address and resolve disruptions.
Document procedures for troubleshooting across teams.
Enhance system reliability and stability in cooperation with teams.
Utilize web-based tools for support tasks.

Benifits

Medical insurance
Term Life Insurance
Parental leave
Birthday leave
Grabber Assistance Programme

Must Have skills

MySQLGo-LanGJiraTroubleshootingCommunicationProblem-solvingSQL queries

Job Keywords

Technical SupportSupport EngineerTroubleshootingSQLCustomer Service

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