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Support Engineer
Hexagon Mining
Posted
3 weeks ago

Balikpapan, East Kalimantan, Indonesia

Onsite

IDR 8M

Full Time

Job Categories

Support Engineering Mining Technology Customer

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Industry

Sema Summary

Hexagon Mining is looking for a Support Engineer based in Balikpapan, East Kalimantan, Indonesia. This full-time role involves providing technical support, resolving issues, and liaising with clients to ensure satisfaction. While experience level details are not provided, candidates should be familiar with supporting mining software technologies. A reasonable salary estimate for this position is around IDR8,000,000 per month.

About Company

Hexagon Mining specializes in providing software solutions for mining operations, enhancing efficiency and safety in the industry.

Core Requirements

Technical degree
Experience in customer support
Knowledge of mining technologies
Problem-solving skills
Ability to work in teams

Responsibilities

Provide technical assistance to clients
Resolve software-related issues
Communicate effectively with customers
Document support processes
Collaborate with development teams
Perform software installations
Train customers on software usage

Must Have skills

Technical supportCustomer serviceProblem solvingCommunicationCollaboration

Nice To Have Skills

Mining software knowledgeSoftware installationTraining skillsDocumentationTeamwork

Job Keywords

Support EngineerTechnical SupportMining TechnologyCustomer AssistanceSoftware Solutions

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