Support Analyst
Manulife
Posted
last week
Quezon City, National Capital Region, Philippines
Remote
PHP 40K
Entry Level
Full Time
Sema Summary
The Support Analyst role provides essential support for technical concerns and user access management. The position involves monitoring AWD systems and responding to inquiries across service desk teams in Canada.
About Company
Manulife Financial Corporation is a leading international financial services provider, committed to helping individuals make informed decisions and improve their lives.
Core Requirements
- Bachelor's degree in Computer Science or IT.
- Ability to work on a rotating schedule.
- Experience in security administration processes.
- Strong communication skills.
- Attention to detail.
Responsibilities
- Manage security administration processes.
- Provide password reset support.
- Gather and validate information for compliance.
- Respond to basic AWD training inquiries.
- Handle incident tickets and ensure timely resolution.
- Participate in monthly user access audits.
- Monitor RPA tasks.
Must Have skills
Job Keywords
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