Support Admin
Guidewire Software
Posted
last week
Bengaluru, Karnataka, India
Onsite
INR 80K
Mid Level
Full Time
Sema Summary
Join Guidewire’s BizTech team to enhance technology experiences for our global workforce. We seek a proactive problem-solver with technical expertise and a passion for customer service.
About Company
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently, combining digital, core, analytics, and AI to deliver our platform as a cloud service.
Core Requirements
- 4+ years of desktop support experience.
- Proficiency in Microsoft Windows 10 & 11 and Apple OS X.
- Experience with Active Directory and VPN troubleshooting.
- Strong documentation skills using MS Office.
- Degree preferred or equivalent experience.
Responsibilities
- Analyze and resolve end-user hardware and software issues.
- Prioritize and update incidents and requests.
- Provide technical support for Windows and Mac OS X.
- Assist with Audio Visual and video conferencing setup.
- Initiate process improvements for service efficiency.
- Train users on various IT services.
- Participate in operational meetings and IT projects.
Benifits
- Paid volunteer time off
- Health insurance
- 401(k) plan
- Diversity and inclusion initiatives
- Career development programs
Must Have skills
Job Keywords
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