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Subject Matter Expert
Canva
Posted
3 weeks ago

Makati

Remote

PHP 30K

Full Time

Job Categories

Customer Support Expert Service Hybrid

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Sema Summary

The Subject Matter Expert in Customer Service at Canva plays a crucial role in enhancing the customer experience. This full-time position requires expertise in customer support and the ability to work in a hybrid environment. Candidates should possess strong communication skills and be able to resolve customer inquiries effectively. Additionally, the role may involve collaborating with teams to enhance service delivery. As a hybrid position, it offers flexibility in work arrangements.

About Company

Canva is a graphic design platform that enables users to create a variety of visual content. It offers tools for both personal and commercial use, making design accessible to everyone.

Core Requirements

Bachelor's degree or equivalent
Experience in customer service
Strong communication skills
Problem-solving abilities
Ability to work in hybrid environments

Responsibilities

Assist customers with inquiries and issues
Provide expert knowledge on service offerings
Collaborate with team members on service improvements
Monitor customer feedback and implement changes
Train new staff on customer service standards
Ensure a high level of customer satisfaction
Manage escalated customer complaints effectively

Must Have skills

Customer ServiceCommunicationProblem-SolvingTeam CollaborationAdaptability

Nice To Have Skills

Training ExperienceConflict ResolutionTime Management

Job Keywords

Customer SupportExpertCommunicationHybrid WorkProblem Solving

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