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Mandarin Oriental

Spa Supervisor

Mandarin Oriental

Posted

3 weeks ago

Singapore

Onsite

SGD 3K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Spa Supervisor at Mandarin Oriental is responsible for overseeing the daily operations of the spa, ensuring exceptional service and guest satisfaction. This role includes managing staff, coordinating schedules, and maintaining high standards of cleanliness and service. Candidates should possess strong customer service skills and relevant experience in the hospitality industry. This position is full-time and based in Singapore, where candidates can expect to work in a dynamic and upscale environment.

About Company

Mandarin Oriental is a luxury hotel group known for its exceptional service and luxury accommodations in prime locations worldwide.

Core Requirements

  • Experience in hospitality
  • Strong customer service skills
  • Team management experience
  • Knowledge of spa services
  • Qualifications in health or beauty

Responsibilities

  • Oversee daily spa operations
  • Manage spa staff and schedules
  • Ensure high standards of guest service
  • Coordinate promotional activities
  • Maintain cleanliness of spa areas
  • Handle guest inquiries and complaints
  • Assist in training new staff

Must Have skills

Customer serviceLeadershipSpa managementCommunicationProblem-solving

Nice To Have Skills

Sales skillsConflict resolutionSchedulingTraining experienceProduct knowledge

Job Keywords

SpaHospitalityCustomer serviceManagementLeadership

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