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Solutions Engineer
Hirazo
Posted
yesterday

Bengaluru, Karnataka, India

Remote

INR 60K

Mid Level

Full Time

Job Categories

Engineering Software SaaS Support Consulting

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Sema Summary

Hirazo is seeking a Solutions Engineer to join their team in Bengaluru, Karnataka, India. This full-time role involves providing customer support for SaaS products, guiding clients in their implementation, and solving technical issues. The ideal candidate should possess a strong background in software solutions and client interactions. A mid-level experience in relevant technologies and problem-solving abilities are essential. Hybrid work is available, offering flexibility.

About Company

Hirazo specializes in delivering innovative SaaS solutions, focusing on client success and support.

Core Requirements

Bachelor's degree in a related field
Strong understanding of SaaS products
Experience in technical customer support
Problem-solving skills
Good communication abilities

Responsibilities

Assist clients with SaaS product onboarding
Provide technical support for software issues
Collaborate with teams to enhance product features
Educate customers on product functionality
Troubleshoot client inquiries effectively
Gather and analyze customer feedback
Document and report client interactions

Must Have skills

Technical supportSaaS knowledgeProblem solvingCommunicationCustomer service

Nice To Have Skills

Project managementData analysisSoftware developmentSales skills

Tools Knowledge Requried

CRM softwareCollaboration toolsTicketing systemsCommunication platforms

Job Keywords

Solutions EngineerSaaSTechnical supportCustomer serviceEngineering

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